📖 Pawtique Penthouse Policies
Welcome to Pawtique Penthouse! My goal is to provide every pup with a safe, loving, enriching, and stress-free home-away-from-home experience. To ensure the best possible care for every guest, please review the following policies before booking.
Reservations & Payment
A 50% non-refundable reservation deposit is required to secure all bookings.
Reservations are not confirmed until the reservation deposit has been received.
The remaining balance is due at drop-off.
Failure to pay the remaining balance by drop-off may result in cancellation of services.
Payment Plans
Payment plans are available on a limited basis and must be approved before booking.
All payment plans require a signed Payment Agreement before services begin.
Failure to comply with an agreed-upon payment plan may result in future bookings requiring payment in full before services are provided.
Boarding Schedule
Boarding is reserved by the calendar day.
Boarding reservations are made by the calendar day. Your boarding total is based on the reserved boarding dates confirmed at the time of booking.
Scheduled Appointment Policy
Drop-offs and pickups are by appointment only.
When booking, we’ll agree on a specific arrival and departure time.
A 3-hour grace window is provided from the scheduled appointment time.
After that, additional fees may apply unless other arrangements have been made in advance.
Meet & Greets
Meet & greets are offered by appointment and are recommended for all new clients whenever possible.
While a meet & greet is not required for every booking, Pawtique Penthouse reserves the right to require one before accepting a reservation if it is determined to be in the best interest of the dog, other boarding guests, or the safety of the environment.
Meet & greets allow us to:
• Introduce your pup to the environment.
• Discuss your dog’s personality, routine, and individual needs.
• Answer any questions you may have.
• Ensure Pawtique Penthouse is the right fit for your pup.
Completion of a meet & greet does not guarantee acceptance for boarding or daycare services.
Reservation Changes
Reservation changes, including extending or shortening a stay, are subject to availability.
Changes to your reservation may affect your final balance.
Cancellation Policy
Reservation deposits are non-refundable.
Cancellations made seven (7) or more days before the scheduled drop-off may have the reservation deposit transferred to a future booking at Pawtique Penthouse’s discretion.
Cancellations made within seven (7) days of the scheduled drop-off will forfeit the reservation deposit.
Vaccination Requirements
For the health and safety of every guest, all dogs must be current on:
• Rabies
• DHPP/DAPP
• Bordetella
Current vaccination records must be submitted before your dog’s stay.
Dogs showing signs of contagious illness, fleas, ticks, or parasites may be declined.
New Client Registration
All new clients are required to complete the Pawtique Penthouse Client Registration Form before their first stay.
The registration includes:
• Owner Information
• Emergency Contacts
• Veterinary Information
• Vaccination Records
• Feeding Instructions
• Medication Instructions
• Behavioral History
• Emergency Veterinary Authorization
Food Policy
Owners are encouraged to provide enough food for the duration of their dog’s stay.
If your dog arrives without food, Pawtique Penthouse will provide house food, as available.
A $10 per meal feeding fee will be added to the final balance.
Medication Administration
Medication can be administered according to the owner’s written instructions.
All medications must arrive in their original labeled container.
Please provide detailed written dosing instructions.
Special Needs Care
Pawtique Penthouse welcomes many senior dogs and dogs with medical or special care needs.
Owners are required to disclose all medical conditions, medications, mobility concerns, behavioral concerns, and special care requirements before booking.
Dogs requiring additional medical care, medication management, mobility assistance, recovery care, or other individualized care may be accepted on a case-by-case basis.
Because these dogs require additional time, supervision, and individualized care, Special Needs Care pricing may apply.
Pricing is determined based on each dog’s individual needs.
Intact Dogs
Intact (unneutered or unspayed) dogs may be accepted on a case-by-case basis.
Additional supervision and management may be required, and an intact dog fee may apply.
Holiday Boarding
Holiday reservations are limited and fill quickly.
Holiday pricing may apply during major holidays.
A reservation deposit is required to secure all holiday bookings.
Health & Behavior
Owners are required to accurately disclose all known medical conditions, medications, behavioral concerns, and special care requirements before booking.
Dogs are expected to arrive in good health unless previously discussed and accepted as a Special Needs Care booking.
Owners certify that their dog:
• Is current on all required vaccinations.
• Is free of contagious illnesses, fleas, ticks, and parasites.
• Has no undisclosed history of aggression toward people or other animals.
• Has no undisclosed medical conditions or behavioral concerns.
Failure to disclose medical conditions, behavioral concerns, or special care requirements may result in refusal or termination of services without refund if the dog’s needs exceed what was disclosed before booking.
Emergency Veterinary Care
In the event of illness or injury, every reasonable effort will be made to contact the owner immediately.
If emergency veterinary treatment becomes necessary and the owner cannot be reached, Pawtique Penthouse is authorized to obtain veterinary care deemed necessary for your dog’s health and safety.
The owner accepts full responsibility for all veterinary expenses incurred during their dog’s stay.
Photos & Social Media
Photos and videos may be taken during your dog’s stay.
Unless otherwise requested in writing, Pawtique Penthouse may use photos or videos of your dog for social media, marketing, and promotional purposes.
No owner names, addresses, or identifying personal information will ever be shared.
Respect for Our Home
Pawtique Penthouse is a private, in-home boarding experience.
Visits are by appointment only.
For the safety and privacy of my home, family, and all boarding guests, clients are asked to respect scheduled drop-off and pickup times.
Communication
Please notify Pawtique Penthouse as soon as possible regarding:
• Travel delays
• Reservation changes
• Medical updates
• Emergency contact changes
• Delayed pickups
Prompt communication helps ensure the best possible experience for both you and your pup.
Abandoned Pets
If a dog is not picked up as scheduled and the owner cannot be contacted, boarding charges will continue to accrue until pickup.
If reasonable attempts to contact the owner and emergency contacts are unsuccessful for an extended period, Pawtique Penthouse reserves the right to pursue any remedies available under applicable law.
Agreement
By booking with Pawtique Penthouse, you acknowledge that you have read, understood, and agree to these Policies.